FAQs

Find below for answers to frequently asked questions. If you don't find your issue addressed here, please click here for the help.

General Support

    •  How to obtain Service?
    •  Where can I buy iLuv products?
    •  Can I bring my product to your office and pick it up?
    •  I don't have a sales receipt, can I obtain warranty service anyway?
    •  Where can I obtain technical support on iLuv products?

 

Product Questions

    •  Alarm function on my iLuv product does not allow the option to wake to iPod nano 3rd Gen. / iPod classic / iPod touch even when my iPod is connected.


iPod Issues?

    •  Most iPod issues
    •  Troubleshooting songs that skip on iPod


Privacy/Security Questions

    •  Most iPod issues


Shipping/Return

    •  General Shipping/Returns Policy


How to obtain Service?
In many cases, majority of the problem you are experiencing may be resolved by reviewing the FAQ or the instruction booklet that came with the unit.

If you still continue to experience problems, Please visit our Express Customer Support by clicking the link below. The Customer Support associate who responses to you will be immediately ready to focus on your questions.

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Where can I buy iLuv products?
Majority of iLuv's products can be purchased by visiting this site, http://www.iLuv.com You may also visit one of your favorite search engines on the web and type in the model number (ex. i552) for listing of online vendors that may carry iLuv's Product.

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Can I bring my product to your office and pick it up?
No. iLuv does not have a store front or reception area for consumers. All products are delivered to our warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick, immediate exchange for walk in customers. Our process for getting an item from the warehouse takes time and requires authorizations.

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I don't have a sales receipt, can I obtain warranty service anyway?
No. A proof of purchaseis required to validate the Warranty and to obtain Warranty Service.

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Alarm function on my iLuv product does not allow the option to wake to iPod nano 3rd Gen./iPod classic / iPod touch even when my iPod is connected.
Please update your iPod classic, iPod nano 3rd Gen to the following iPod software version(s) for the alarm function to operate.

    •  iPod classic (80GB / 160GB) : Version 1.0.2 or higher.
    •  iPod nano 3G : Version 1.0.2 or higher.
    •  On i177 (only), the alarm function is not currently compatible with iPod touch. This is not a defect and is expected to be addressed in future iPod software updates.

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Most iPod Issues
Click Here for Apple iPod Service & Support - Troubleshooting.


Troubleshooting songs that skip on iPod
Click here for Apple iPod Service & Support - Troubleshooting.

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Is iLuv site secure?
iLuv.com promise the safety and security of our customers. iLuv.com takes our customers' security seriously and takes reasonable steps to protect your information.

Secure Socket Layer (SSL) - iLuv.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time iLuv.com asks you for a credit card number on iLuv.com for payment or for vertification purposes, it will be SSL encrypted. The information you provide will be stored securely on our servers. Once you choose to store or enter your credit card number on iLuv.com, it will not be displayed back to you in its entirely when you retrieve or edit it in the future. Instead of the entire number, you will only see asterisks and either the first four digits or the last four digits of your number.


Secure Storage - iLuv.com maintains reasonable physical, eletronic, and procedural safeguards that comply with federal regulations to protect personal information about our customers.

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General Shipping/Returns Policy
Please Click here for the details of our shipping and returns policy rules and exceptions

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